How To Protect Yourself From False Advertising And Misleading Promotions
Whenever we first ordered our Element Vape Starter Kit, we were just a little worried about the shipping. We’ve a little office, so we really didn’t wish to be shipping anything but well known Vapor Cigar products. Fortunately, our vendor shipped by UPS therefore our order was completed quickly and without the problems. After we received the kit, we quickly put it to the test. Here’s what we found.
Customer Service: Unfortunately, we had to return the product to refund the money, but that’s not where the story ends. The customer service representatives which were there to assist us made it easy for us to purchase again. They were very helpful and checked out the complete setup with us. Even though we purchased the starter kit as a collection, they helped us make a backup if one of the atomizers broke. These were also very helpful in making sure that our shipment came to us on time and without any delays.
Tracking Information: As we understand more about shipping, delivery, and tracking, we’ve seen there are a number of different places that you could ship your Vape Pen from. The Element did us the favor by sending us two boxes, one of which was sent on a single day as our first shipment. The next box was sent two days later. Shipping times are influenced by what’s being shipped, and we found that the shipping times were greatly increased after shipping from UPS. We are all on a budget, but shipping from UPS Novo 2 was nearly double our original estimate.
Age Verification: Although we understand that this is generally required for all online businesses, we didn’t see this initially. Upon signing up for the free trail, we saw an email address and an option to verify your date of birth. We clicked “yes” with no a minute to check further, because this technique didn’t feel right. Whenever we visited validate our date of birth, we were told that people had a need to age 65 or older in order to be able to order from this particular Vape Pens site. Upon further inspection of the web site, it turns out that they aren’t requiring proof age to order from the Element Vape site but rather requiring proof of a subscription to a vapor delivery network.
Shipping Methods: Shipping methods attended a long way from when they first became open to customers. We saw that the shipping methods available through the web were significantly more efficient and effective, but unfortunately, shipping with UPS or FedEx had not been one of them. Upon signing up for the trial offer, we were sent an e-mail explaining that international orders would require special handling and shipping procedures that UPS or FedEx could not accommodate. When we asked them why this is the case, they didn’t offer a solution, and instead suggested that international customers simply purchase an additional “package” at the local merchants we had visited.
Tracking Information MIGHT OCCUR After The Sale: One aspect of customer service that lots of people enjoy experiencing has been able to track their own product information and progress throughout the ordering and delivery process. Unfortunately, when shopping on the Element Vape site tracking information may occur after the customer will pay for the product, and upon delivery, the customer might not be in a position to track their information. Furthermore, if shipping times to foreign destinations are too much time, the customer may get a message stating they have been moved to the front of the line.
Delays May Occur Because Of: Shipping delays might occur due to USPS or FedEx delays. USPS delivers things quickly, but unfortunately, delivery delays might occur due to overseas shipping issues, or lack of adequate parking at the local port. They don’t mind helping you overcome these obstacles, but please note that we aren’t liable if delays occur because of them. FedEx appears to have excellent tracking on their shipments, but so far as we can see, they do not provide the option to track shipments. Please keep this at heart when using this service, as it may greatly benefit your bottom line.
Shipping Methods: Three ways of shipping can be found. First, upon delivery, the client must call and schedule a scheduled appointment with a store employee to sign because of their product, and receive it directly from the manufacturer. Second, the customer may call and schedule a scheduled appointment directly with a store employee to get their unit. Or, thirdly, the customer may e mail us directly by email or phone to put an order, and we’ll ship the adult signature line upon delivery. Upon signing for his or her product upon delivery, we have been unable to ship e-liquid to anyone without a valid e-mail address.